Privacy Policy
Last updated: 9 June 2026
This privacy policy explains how Paradox HPI Ltd ("Paradox HPI", "we", "us" or "our") collects, uses and protects your personal data when you use our website and vehicle history check services. We are the data controller for the personal data we process.
1. Data we collect
We collect the vehicle registration marks (VRMs) and vehicle identification numbers (VINs) you search, your email address and order details when you make a purchase, and limited technical data such as IP address and device information used to operate and secure the site.
2. How we use your data
We use your data to deliver the reports you request, process payments, provide customer support, send you your receipt and report, comply with our legal obligations, and to maintain and improve our service.
3. Payment data
Payments are processed by Stripe. Your full card details are handled directly by Stripe and are never stored on our servers. Stripe's processing of your data is governed by their own privacy policy.
4. Data sharing
We share data only with the third parties needed to provide our service — for example our data suppliers (DVLA, DVSA and industry partners), our payment processor, and our hosting and infrastructure providers. We do not sell your personal data.
5. Data retention
We retain order and report records for as long as necessary to provide the service, meet legal and accounting requirements, and allow you to re-access reports you have purchased.
6. Your rights
Under UK data protection law you have the right to access, correct or erase your personal data, to restrict or object to processing, and to data portability. To exercise these rights, contact us using the details on our website.
7. Contact
If you have questions about this policy or how we handle your data, please contact our support team via the details on our website.