Refund Policy

1. Digital products and your right to cancel

Our reports are digital products that are generated and delivered to you immediately on purchase. By completing your purchase you expressly request immediate delivery and acknowledge that, once the report has been generated and made available to you, you lose the statutory 14-day right to cancel for digital content.

2. When we will provide a refund

We will provide a full refund where:

• a technical fault on our side prevented your report from being generated or delivered; or
• you were charged more than once in error for the same report; or
• we are otherwise required to provide a refund under applicable consumer law.

3. Data accuracy

Because our reports reflect data supplied by the DVLA, DVSA and other third parties, the absence of a particular record (for example an import or export marker that was never formally registered with the relevant authority) is not a fault in the report and is not grounds for a refund. We always recommend verifying key details with a physical inspection of the vehicle and its documents.

4. How to request a refund

To request a refund, contact our support team using the details on our website, quoting your order reference and the vehicle registration. We aim to review eligible requests promptly and process approved refunds to your original payment method.